Overview A recent study by Info Quest CRM shows that “a totally satisfied customer contributes 2.6 times as much revenue as a somewhat satisfied customer, and 14 times as much…
- FutureLearn
- 15 weeks long, 4 hours a week
- Paid Course
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Overview Businesses that deliver great customer service often have a strong customer experience strategy to guide their improvements. In this course, you’ll learn about the different components that go into…
- FutureLearn
- 4 weeks long, 4 hours a week
- Paid Course
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Overview Do you want to foster long-term customer loyalty and increase repeat purchases for your business? Acquiring a new customer can cost five times more than retaining an existing one,…
- FutureLearn
- 4 weeks long, 4 hours a week
- Paid Course
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Overview The bar for ‘good’ customer service has been repeatedly raised in the competitive digital era, with customer experience (CX) design offering a way for businesses to pull ahead of…
- FutureLearn
- 4 weeks long, 4 hours a week
- Paid Course
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Overview Discover how to optimise customer experience within the digital economy Learn skills that will enable you to design and implement strategies to improve both customer experience and customer success.…
- FutureLearn
- 12 weeks long, 4 hours worth of material
- Paid Course
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Overview Explore the evolution of the luxury industry through time Though ‘luxury’ is an established topic, the industry is very much alive and constantly evolving, with changing definitions through time,…
- FutureLearn
- 3 weeks long, 3 hours a week
- Free Online Course (Audit)
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Overview Unlocking the Powerful Secrets of OUTSTANDING Customer Service — Transform Your Business! What you’ll learn: STOP Losing Money Due to Poor or Average Customer Service! $$$ Make MORE Money…
- Udemy
- 2-3 hours worth of material
- Paid Course
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Overview Customer service, customer support, and customer experience training. Loyal clients through world-class customer service What you’ll learn: Customer service to build super-fans who buy more and recommend your business…
- Udemy
- 2-3 hours worth of material
- Paid Course
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Overview Learn the English phrases, sentences, and tips you’ll need to handle customer service situations over the phone. What you’ll learn: Master phrases for handling difficult or angry customers Learn…
- Skillshare
- 7 hours worth of material
- Free Trial Available
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Overview An introduction to customer service and its importance in any business. What you’ll learn: To appreciate the true value of positive customer service at every level of an industry…
- Udemy
- 2-3 hours worth of material
- Paid Course
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- Course detail